Cretechs (“we” and “us”) is the operator of (https://shop.cretechs.in).
By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our
Website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on flat shipping price and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
- Returns
3.1
As we deal with electronic components & modules which can be damaged due to wrong connections or by giving wrong input voltage, we won’t be accepting any returns. Though the products which are dispatched will be of very high quality and tested completely before dispatch.
3.2 Warranty Returns
We won’t be providing any warranty or guarantee on any imported products.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Dispatch Time
Orders are usually dispatched within 1 to 2 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except
on national holidays or at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.4 Military Address Shipping
We are able to ship to military addresses using courier services.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Parcels Damaged In Transit
We will provide the best packing possible so that the products are not damaged. In odd cases we will not be responsible for any damage made by the 3rd party Courier / Transport / Logistics.
- Duties & Taxes
Sales Tax / GST
Sales tax / GST has already been applied to the price of the goods as displayed on the
website
- Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, we won’t be able to cancel the order.
- Customer service
For all customer service enquiries, please email us at [email protected]